Jason Young is former director of guest experience at Buckhead Church and North Point Ministries. He now coaches churches and companies around the country, helping them with personal leadership, building healthy teams, and creating remarkable guest experiences. He lives in Atlanta, Georgia.
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Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. ... SEE MORE