Gregg Crawford is founder and CEO of BayGroup International, a consulting and performance improvement firm that has transformed companies for more than 25 years. He and his firm have used the techniques in "The Last Link" to help Hewlett- Packard, American Express, T-Mobile USA, and countless others.
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In Crawford’s twenty-five years combating profit killers for Fortune 500 companies, he has discovered that most organizations have the same weakness: There is a gap between their careful plans and what actually happens. Crawford offers sharp researc... SEE MORE