Gary Klein is a Senior Scientist at Applied Research Associates. He is the author of "Sources of Power: How People Make Decisions" (1999) and the coauthor of "Working Minds: A Practitioner's Guide to Cognitive Task Analysis" (2006), both published by the MIT Press.
Insights—like Darwin's understanding of the way evolution actually works, and Watson and Crick's breakthrough discoveries about the structure of DNA-can change the world. We also need insights into the everyday things that frustrate and confuse us s...[SEE MORE]