Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Written by:
Will Guidara
Narrated by:
Will Guidara

Unabridged Audiobook

Ratings
Book
57
Narrator
18
Release Date
October 2022
Duration
8 hours 37 minutes
Summary
The must-read national bestseller that's redefining hospitality and inspiring readers in every industry. 

- JP Morgan NextList Pick
- Featured in FX's The Bear and Showtime's Billions

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
 
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
 
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.
Reviews
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Kristin W.

Amazing ! A must read

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Bill S.

Very inspiring.

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Marsha F.

I loved this book. As an owner of a service based business I enjoyed hearing the stories and advice given including what worked and what didn’t. It’s told in a lighthearted and enjoyable way and I was sorry to reach the end. I did enjoy that last nugget of baseball analogy though!!

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Anonymous

Great read for anyone who cares enough to bring more personable and joyous experiences to your fellow human beings

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Paul B.

One word. WOW!!

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