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Emotional Intelligence for Sales Success: Connect with Customers and Get Results
Written by:
Colleen Stanley
Narrated by:
Janet Ivey
,
Charity Spencer
Unabridged Audiobook
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Ratings
Book
4
Narrator
Release Date
April 21, 2020
Duration
6 hours 53 minutes
Summary
Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses are something salespeople learn to avoid when building their emotional intelligence.
Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers tips on how you can sharpen your skills and expand your emotional toolkit. Increasing your emotional intelligence is a sure way to overcome tough selling encounters.
In Emotional Intelligence for Sales Success, you’ll learn:
- how to increase impulse control for better questioning and listening,
- which EI skills are related to likability and trust,
- how empathy leads to bigger sales conversations and more effective solutions,
- how emotional intelligence can improve prospecting efforts
- which EI skills are most common among top sales producers, and much more.
Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships.
Emotional intelligence plays a vital role at every stage of the sales process. From business development to closing the deal, emotional intelligence will drive your performance--and your success.
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Colleen Stanley
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