The Accountability Advantage: Design a sustainable, high-performance culture to build stronger businesses, communities, and people

Does culture connect to your bottom line? Absolutely!

There are two kinds of leaders: those who do not get why it is vitally important to build and sustain an accountable culture and those who do. Sam makes a compelling case for investing in an accountable workplace culture and offers a clear, five-step action plan for making it happen in your organization.

Silverstein lays out the evidence that creating an inspired workplace culture based on accountability makes it possible for your organization to deliver steady, sustainable organizational growth in all the metrics that matter. Powerful case studies confirm real-world results.

This book is for you if you want to:


- Attract and retain the very best people in your industry
- Enhance customer service
- Outperform your competition during good times and bad
- Promote the highest levels of innovation and creativity
- Significantly increase employee engagement
- Create better collaboration across work groups
- Foster dramatic improvements in communication and teamwork
- Sustainably grow your bottom line

The Accountability Advantage shares a powerful, proven, five-step process for improving team culture.


- Define the culture. Make yours a culture by design, not a culture by default.
- Model the culture. Show people what accountability looks like in action.
- Teach the culture. Evangelize, share, and discuss the culture in an ongoing and empowering way. Use instances of behavior that do and do not align with the culture as teaching moments.
- Protect the culture. Learn how to build and support relationships that create a working environment your best people want to stay in—and protect!
- Make sure to celebrate all cultural victories, big and small.

There really is a recipe for creating a positive workplace culture that delivers measurable, sustainable improvements to your bottom line.